Question 1

What's your minimum order quantity (MOQ)?

Accepted Answer

MOQ varies by product line — most SKUs start at 50-100 units, but a few precision-machined items have lower minimums. The MOQ is listed on each product page; if you need less, ask us on WhatsApp and we'll tell you honestly whether it's workable.

Question 2

Can I request a sample before placing a bulk order?

Accepted Answer

Yes. Most first-time buyers ask for 1-5 sample units before committing to a full run. Samples are charged at unit price plus shipping — we don't do free samples, since that keeps our pricing honest for everyone.

Question 3

Do you accept custom specifications outside the catalog?

Accepted Answer

Often, yes. Send us your drawing or spec sheet (tolerance, material, finish) via WhatsApp or the contact form, and we'll confirm feasibility and a custom lead time within a business day.

Question 4

How long is a typical lead time?

Accepted Answer

In-stock catalog items ship within 2-4 business days. Made-to-order or custom-spec items typically take 2-3 weeks depending on batch size — we'll give you a firm date when you place the order, and flag it early if anything changes.

Question 5

Which regions do you ship to?

Accepted Answer

We ship pan-India via tracked freight partners from our main depot and two regional dispatch points. For orders outside India, message us directly — we handle export documentation on a case-by-case basis.

Question 6

Can I track my order after dispatch?

Accepted Answer

Yes — once your order ships, we send the tracking number and carrier directly over WhatsApp or email, whichever you used to place the order.

Question 7

Are your products certified?

Accepted Answer

Our manufacturing process is ISO 9001 certified, and every batch is inspected against spec before it leaves the floor. Certificates of conformance are available on request for any order.

Question 8

What happens if a batch doesn't meet spec?

Accepted Answer

If an inspected batch fails our internal tolerance check, we hold it and rework or remake it before dispatch — we don't ship product we wouldn't put our own name on. If a defect is found after delivery, contact us within 14 days for a replacement or credit.

Question 9

What payment terms do you offer?

Accepted Answer

New accounts typically start on advance payment or 50% advance / 50% on dispatch. Established B2B accounts with a purchase history can request net-30 terms — ask your account manager once you've placed a couple of orders.

Question 10

Do you offer volume-based pricing?

Accepted Answer

Yes — pricing steps down at set quantity breaks. See the Pricing page for our standard tiers, or ask for a custom quote if your volume doesn't fit neatly into a tier.

Frequently asked questions

Ordering & Minimums

Lead Times & Shipping

Quality & Certifications

Payments & Terms

Ask us directly — most replies come within a couple of hours.